General FAQs

What is your appointment policy?

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. 

Do you offer drop-off service?

We do not offer drop-off service. However, we sometimes have cancellations, so if you need to be seen right away, we encourage you to call us at 978.948.8189.

What is your arrival policy?

For the safety of all animals in our care, we require your pets be placed on a leash or in pet carriers before entering the waiting room.

What payment methods do you accept?

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, American Express, cash and personal checks.